4 Steps to Replace Stolen or Lost Passbook

My passbook (inside my bag) was recently stolen inside a local grocery store and I would like to share the steps I took in order to secure my account and get a new passbook.


The steps outlined here is for a BPI savings account but generally the procedure will be very similar to other banks in the Philippines.

1. Call the Bank to Secure Your Account

The first and the most crucial step you need to immediately do is to contact your bank either through phone or personally reporting it to the branch where you opened the account. This will ensure that no funds will get out. The bank will lock the account immediately. The big banks have 24/7 hotlines. For BPI, it's 89-100.
You have to do this step ASAP after discovering the lost.

2. Go to the Branch to Ask for Replacement of Passbook

This can be a simple replacement of the lost passbook but it can also mean closing the entire account and opening a new one for security purposes.


3. Get an Affidavit of Loss

The bank usually provides a form for you to fill up and go to an attorney to notarize it. If you want a FREE Affidavit of Loss, you can go to the nearest Public Attorney's Office (PAO). In many cases, they can be found in the city halls or provincial capitols.
One note with regards to this is to beware of "fixers". They may demand 200 pesos for notarization but it's actually free of charge. Strictly speaking, you may need to show a Community Tax Certificate (cedula) before the attorney will notarize the affidavit but this is not always the case. Cedulas can be obtained at the city hall. Some law firms also issue cedulas.

4. With Affidavit of Loss and Two Valid IDs, go back to the bank.

They will process your request either by giving you a new passbook or closing the current account and opening a new one. May take an hour to do this step.

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