My passbook (inside my bag) was recently stolen inside a local grocery store and I would like to share the steps I took in order to secure my account and get a new passbook. The steps outlined here is for a BPI savings account but generally the procedure will be very similar to other banks in the Philippines. 1. Call the Bank to Secure Your Account The first and the most crucial step you need to immediately do is to contact your bank either through phone or personally reporting it to the branch where you opened the account. This will ensure that no funds will get out. The bank will lock the account immediately. The big banks have 24/7 hotlines. For BPI, it's 89-100. You have to do this step ASAP after discovering the lost. 2. Go to the Branch to Ask for Replacement of Passbook This can be a simple replacement of the lost passbook but it can also mean closing the entire account and opening a new one for security purposes.