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Showing posts with the label Airline Passenger Bill of Rights

Make Terminal Fee Refundable

Streamlined check-in process. Saves time. We only hear of the advantages of integrating terminal fees to ticket price. But have you ever thought of the flip side of this move? Have you ever tried booking a promo fare which is non-refundable and then cancel your flight? The ticket price is non-refundable but should the terminal fee be the same?

3 Things You Need to Be Careful With When Booking at CebuPacificAir.com

Cebu Pacific's contribution to the boom of local aviation industry is tremendous. That is why I totally agree with their tag line "Cebu Pacific - Why Everyone Flies". I love Cebu Pacific and how they set the trend for low-cost flying. But in this article, I would like to voice out my concern regarding the three items Cebu Pacific is doing in their online booking process, that in my viewpoint, are deceptive in nature. 1. Default Baggage Allowance for ALL passengers When customers are not careful, they might unintentionally buy 20kg of baggage because it's the default setting. And you have to check manage per passenger link to set up the baggage for each passenger. So, imagine if you're booking for 5 persons and you want a baggage allowance just for two persons, you will end up paying 3000 pesos instead of just 1200 Pesos. That is if you intended to buy 20kg of baggage and not just 15kg. What if you only want to buy baggage on one way? While I agree that havin...

True Story: Warning to Zest Air Passengers and Potential Customers

I don't really want write this to my blog but lately, I thought it would be beneficial for many people to know what happened to me and my friends late last month. We Booked  Zest Air Tickets Cebu-Davao We had an event in Davao around the middle of this month. To save money we looked for promo fares from   local airlines such as Cebu Pacific, Airphil, and Zest Air. But because it's just a month before the event, we had trouble finding one, thanks to Zest Air who advertised a 88 Pesos promo Cebu - Davao flight. Here's the promotional poster from their website. We were so glad about it. Five of my friends were able booked a one-way ticket to Davao. Zest Air Cancels the Flight and ONLY Offered Refund  Everything's fine until we received this email from Zest Air last April 23, two weeks before the travel date. Dear __________________, ZESTAIR FLIGHT ADVISORY: Please be advised that effective May __, 2013 onwards flight Z2-_...