To the Management, First of all, I'm very thankful that there's a third company competing against Cebu Pacific and Philippine Airlines. The presence of your company in the local aviation market is essential. But I was disappointed by your performance. Because, you consistently provide bad service to your passengers. Let me cite some specific examples. AirAsia Zest Airbus A320-216 [RP-C8970] (Photo credit: Diego Roxas ) Last year, you cancelled my flight a few weeks before my actual travel. And you did that with utter insensitivity. Yes, I booked your promo ticket but it doesn't give you any right to leave me hanging by cancelling my flight and offering me just a refund of my ticket. My goal is for you to fly to me my destination and we agreed on that. And then all of a sudden, out of the blue, you'll just tell me "here's your money, can't fly you because of some reason". I was very disappointed. [Read: True Story: Warning to Zest Air Pa...