An Open Letter to AirAsia Zest Management

To the Management,

First of all, I'm very thankful that there's a third company competing against Cebu Pacific and Philippine Airlines. The presence of your company in the local aviation market is essential.

But I was disappointed by your performance. Because, you consistently provide bad service to your passengers. Let me cite some specific examples.

AirAsia Zest Airbus A320-216 [RP-C8970] (Photo credit: Diego Roxas)

Last year, you cancelled my flight a few weeks before my actual travel. And you did that with utter insensitivity. Yes, I booked your promo ticket but it doesn't give you any right to leave me hanging by cancelling my flight and offering me just a refund of my ticket. My goal is for you to fly to me my destination and we agreed on that. And then all of a sudden, out of the blue, you'll just tell me "here's your money, can't fly you because of some reason". I was very disappointed.

[Read: True Story: Warning to Zest Air Passengers and Potential Customers]

The above mentioned story happened when you are still Zest Air. When you became AirAsia Zest, I felt a little bit of hope. I thought the brand AirAsia, the largest low-cost airline in the region will change you. But you didn't change. You still fail me and the rest of your customers.

I realized that sad truth when I heard about the reports about the broken aircon inside your cabin. That was ridiculous! And adding insult to the injury, based on the video I watched, no one from your crew or management even approached the suffering passengers.

[Watch: Video Inside AirAsia Zest Cabin With Broken Aircon]

I don't know if I will ever fly with you again. I want cheap fares but not cheap service. Or not as worse as you did lately. That was totally unacceptable.

Admin

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