To the Management,
First of all, I'm very thankful that there's a third company competing against Cebu Pacific and Philippine Airlines. The presence of your company in the local aviation market is essential.
But I was disappointed by your performance. Because, you consistently provide bad service to your passengers. Let me cite some specific examples.
Last year, you cancelled my flight a few weeks before my actual travel. And you did that with utter insensitivity. Yes, I booked your promo ticket but it doesn't give you any right to leave me hanging by cancelling my flight and offering me just a refund of my ticket. My goal is for you to fly to me my destination and we agreed on that. And then all of a sudden, out of the blue, you'll just tell me "here's your money, can't fly you because of some reason". I was very disappointed.
The above mentioned story happened when you are still Zest Air. When you became AirAsia Zest, I felt a little bit of hope. I thought the brand AirAsia, the largest low-cost airline in the region will change you. But you didn't change. You still fail me and the rest of your customers.
I realized that sad truth when I heard about the reports about the broken aircon inside your cabin. That was ridiculous! And adding insult to the injury, based on the video I watched, no one from your crew or management even approached the suffering passengers.
I don't know if I will ever fly with you again. I want cheap fares but not cheap service. Or not as worse as you did lately. That was totally unacceptable.
Admin
_____________________
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First of all, I'm very thankful that there's a third company competing against Cebu Pacific and Philippine Airlines. The presence of your company in the local aviation market is essential.
But I was disappointed by your performance. Because, you consistently provide bad service to your passengers. Let me cite some specific examples.
AirAsia Zest Airbus A320-216 [RP-C8970] (Photo credit: Diego Roxas) |
The above mentioned story happened when you are still Zest Air. When you became AirAsia Zest, I felt a little bit of hope. I thought the brand AirAsia, the largest low-cost airline in the region will change you. But you didn't change. You still fail me and the rest of your customers.
I realized that sad truth when I heard about the reports about the broken aircon inside your cabin. That was ridiculous! And adding insult to the injury, based on the video I watched, no one from your crew or management even approached the suffering passengers.
I don't know if I will ever fly with you again. I want cheap fares but not cheap service. Or not as worse as you did lately. That was totally unacceptable.
Admin
_____________________
Blogged Philippines gives you the latest trending information in the country. To receive free notifications follow us through the following:
1. Subscribe in our email newsletter
IMPORTANT! To enable email subscription, please verify your email address by clicking the link sent to your email address by Feedburner.
2. Follow us on twitter
3. Make BLOGGED PHILIPPINES your homepage
4. Find us in Facebook at facebook.com/pages/Blogged-Philippines
5. Follow us on Google+
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