My friend whom I'm sharing the internet connection has to move to another place. With that, we agreed that I will be the one to take over the internet connection. So I went to PLDT to process the transfer of account to mine. I also have to move the physical router from his unit to my unit since we are living in one building. The process goes smoothly and after a few days, the transfer process was completed.
Now here comes the scam. Shortly before I received my first paper bill, I received a message which at first glance looks like a friendly reminder to pay my bill and installation fee. The message goes like this
Good day from pldt...mr/ms (my name)...this is your account number 251732566...fyi for your payment, installation.
The message was sent using a regular 11-digit cellphone number 09475221333.
At first glance it looks like a legit, innocent customer service message. I should have thought better. First the phone number is not official. I have received messages from PLDT and my phone/sim readily recognizes it as PLDT. See image below.
How did I knew it was a scam? When the time when I would pay the bill using my BPI Express Online account, I have to enroll the new PLDT account number. Incidentally, I reached out for the actual paper bill which arrived a little later after I received the text message.