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Showing posts with the label DOTC

Make Terminal Fee Refundable

Streamlined check-in process. Saves time. We only hear of the advantages of integrating terminal fees to ticket price. But have you ever thought of the flip side of this move? Have you ever tried booking a promo fare which is non-refundable and then cancel your flight? The ticket price is non-refundable but should the terminal fee be the same?

An Update to My Cancelled Zest Air Flight Story

Last Tuesday, in the article entitled  True Story: Warning to Zest Air Passengers and Potential Customers , I wrote about our problem when Zest Air decided to cancel all flights from Cebu to Davao. Now I'm glad to tell everyone that Zest Air finally conceded and gave us a better option than simply refunding our tickets. Here's what happened. Went Back to Zest Air Office in Mactan-Cebu Airport After trying to contact them through various office numbers, my friends decided to go to their Airport office for the last time. If this turns out unsuccessful, we'll just buy a new ticket and pursue a legal solution. It was a tough decision since the prevailing one-way ticket prices at that time was around 2500 Pesos at the minimum.This is far from the 700 pesos Zest Air offered to refund. But our event in Davao is of utmost importance so we have no choice but to proceed. Even if it's late Tuesday night, around 10PM, they proceeded to Zest Air office. I ...