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BPI "Internal Error" Causes Customers to Lose Money

Update: As for Thursday morning (June 8, 2017), all online system of BPI are fully operational and errors in deposit accounts has been corrected.

Several people claimed Wednesday morning that they have lost money from their BPI account according to the report of ABS-CBN News Website.



The report further stated that BPI took responsibility to the errors calling it "internal data processing" error and is currently working to resolve the issue.


BPI Express Online is currently inaccessible at the time of writing.

Original Story: BPI customers claim losing money in accounts

BPI Facebook Page Advisory Reads:

Further to our announcement this morning, we have identified an internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6.
We have identified the root cause of this error, and are temporarily suspending access to electronic channels to speed up rectification. All BPI branches will open on time this morning, and will continue to service your needs.

We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently, and that none of them will lose money from this incident.




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