YES. You can refund promo tickets as long as it's the airline's fault. Here's my story.
I planned to go to Puerto Princesa , Palawan for a short vacation with my family, but due to budget risks and unpredictable weather, I decided to cancel our travel. The good thing though is that Tigerair recently changed my flight time. And since the delay/advance is more than three hours (which I think is the rule), I can refund my tickets. So here's what I did.
1. I printed a copy of my itinerary and proceeded to the nearest Tigerair ticketing office.
Actually, you can do it via phone but in my case, it's more costly. Tigerair call center in the Philippines is in Metro Manila, so those outside needs a long distance call.
Well, the same is true with PAL Express and Zest Air. They were all based in Manila. Cebu Pacific is almost the same as others aside from the fact that they have one in Cebu City.
For PAL, they have other option such as email.
2. In the Tigerair office, I signed the refund form.
3. Since my tickets were booked online using credit card, the refund will be credited to the card after 30 days of processing.
The same process applies to Airphil Express but since they recently rebranded to PAL Express, I'm not sure if their process has changed as well.
Lastly, rebooking of flights can be done online at the Manage Booking page.
I planned to go to Puerto Princesa , Palawan for a short vacation with my family, but due to budget risks and unpredictable weather, I decided to cancel our travel. The good thing though is that Tigerair recently changed my flight time. And since the delay/advance is more than three hours (which I think is the rule), I can refund my tickets. So here's what I did.
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| 261 (Photo credit: Wikipedia) |
1. I printed a copy of my itinerary and proceeded to the nearest Tigerair ticketing office.
Actually, you can do it via phone but in my case, it's more costly. Tigerair call center in the Philippines is in Metro Manila, so those outside needs a long distance call.
Well, the same is true with PAL Express and Zest Air. They were all based in Manila. Cebu Pacific is almost the same as others aside from the fact that they have one in Cebu City.
For PAL, they have other option such as email.
2. In the Tigerair office, I signed the refund form.
3. Since my tickets were booked online using credit card, the refund will be credited to the card after 30 days of processing.
The same process applies to Airphil Express but since they recently rebranded to PAL Express, I'm not sure if their process has changed as well.
Lastly, rebooking of flights can be done online at the Manage Booking page.
[Related: Why Tiger Airways Re-brands to Tigerair?]
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