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Review: Cebu Pacific Mobile App

Have you tried using the Cebu Pacific mobile app from the Play Store? If you haven't , here's some of the things you may be interested to know. I have here an informal review of the app based on Android OS (not sure how it performed in iOS).

Usability - Excellent
Features - Poor
Reliability - Poor

Here's some details to my assessment.


Usability - Excellent

I said excellent because the app is responsive and fast. The buttons were all sized well and were easy to locate making navigation very easy and intuitive. My overall experience with using this app in my nexus 7 tab is great.

Features - Poor

I have to say that in spite of the apps excellent performance, it lacks necessary features. For example, it doesn't have sign-in capability to access your Cebu pacific/get-go account which means you have to enter your personal details over each time you book. here are other features that I wish will be incorporated to the app in its future versions.

1. Capability to remember your bookings and store it in the device.
2. Capability to input your GetGo number
3. Options for insurance
4. Other payment options (now only credit/debit card available)

Reliability - Poor

I always receive this message: "Service Unavailable. Please try again later." And it crashed once.

I haven't used AirAsia Mobile app so I cannot compare the two.

Conclusion

I cannot fully recommend the Cebu Pacific app. I think it was incomplete. If I was to choose between web and mobile booking, I would definitely choose the web version.  

The promo during the independence day though taught me some added value to this app: it can quickly book tickets compared to the web. While I was waiting in vain for the "loading dots" to finish when I tried booking using the website, I tried the Cebu Pacific app. To my surprise within 3 minutes, I was able to book a promo ticket.

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Comments

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