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My Sun Postpaid Experience - After Two Years

By Admin
This is an informal review of my Sun Cellular postpaid experience. To give you a brief background, two years ago, I got a Plan 999 Galaxy Grand postpaid. Stipulated with the free phone were unlimited mobile internet, unlimited Sun-to-Sun text, and four hours of Sun-to-Sun calls.

sun cellular postpaid plan 999 galaxy grand

To sum things up here's the criteria I used to judge Sun Cellular postpaid.

The Phone Handset- Poor
The Mobile Internet - Poor
The Call/Text Service - Superior
The Support and Billing - Superior
Value for Money - Superior


Here are the details:

The Phone Handset - Poor

In my two years of using the Galaxy Grand, I cannot count the number of that the phone gave me a headache. Some of the problems that I usually encounter are: slow performance, short battery life, and small internal storage.

  • When opening a message or another app, it takes as long as five seconds to do so.
  • When left overnight with Wifi on and data on, it will be dead the next day.
  • 4GB of internal storage is just too small especially that apps keeps getting bigger.
  • The only things that were good about this phone is the Camera, the Sound (along with the free headset), and the screen.

The Mobile Internet - Poor

They say it's unlimited but in reality, you are limited by the speed. I can't even stream YouTube videos and on peak hours and some locations, there's even no internet connection.

The Call/text Service - Superior 

We'll this is one of the bright spots of Sun Cellular. I like the local roaming service that took advantage of their extended network with SMART. It gives Sun cellular an unmatched coverage. Call quality is also good.
What I don't like is international roaming. If you don't call them weeks before your travel, you won't be able to activate your roaming services.

The Support and Billing - Superior

Easy access through sun cellular website, text message reminding me of my bill, timely email of my statement, and payment through BPI Express Online makes it easy to know and pay your dues.
Call support is average. I had times when my calls for support (via 200) were answered immediately and I had times that I have to wait longer.
What I don't like about billing and support is their long lines in the Sun Shop. It was long and slow and the employees seem not to care.


Value for Money - Superior

Sun Cellular plan 999 with Galaxy Grand is one of the cheapest postpaid plan in the planet. But the bad news is that they phased out this plan already.

Will I recommend Sun Cellular as a postpaid provider? MAYBE. It all depends on the needs of the person.


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Location: Cebu City, Cebu, Philippines

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